@import"https://fonts.googleapis.com/css2?family=Be+Vietnam+Pro:wght@400;500;600;700&display=swap";:root{--brand-primary: #ffd902;--brand-primary-hover: #ffe34d;--brand-primary-press: #e6c300;--brand-on-primary: #1f1f1f;--brand-primary-soft: #fffbe6;--brand-primary-border: #ffe58f;--brand-ring: rgba(255,217,2,.3);--bg-page: #faf8f3;--bg-surface: #ffffff;--bg-surface-alt: #f5f1e8;--bg-hover: #f7f3ea;--bg-sunken: #f0ebe0;--border-split: #ece6d8;--border-default: #e0d8c6;--border-strong: #cfc5ae;--text-primary: #2b2620;--text-secondary: #6b6456;--text-tertiary: #9a9384;--text-quaternary: #c2bcae;--text-on-dark: #faf8f3;--success: #52c41a;--success-bg: #f6ffed;--success-border: #b7eb8f;--error: #ff4d4f;--error-bg: #fff2f0;--error-border: #ffccc7;--warning: #faad14;--warning-bg: #fffbe6;--warning-border: #ffe58f;--info: #1677ff;--info-bg: #e6f4ff;--info-border: #91caff;--delta-up: #52c41a;--delta-down: #ff4d4f;--status-new: #08979c;--status-confirmed: #1677ff;--status-shipped: #fa8c16;--status-delivered: #52c41a;--status-cancelled: #ff4d4f;--status-returned: #722ed1;--status-pending: #faad14;--ch-shopee: #ee4d2d;--ch-tiktok: #010101;--ch-facebook: #1877f2;--ch-zalo: #0068ff;--ch-lazada: #0f146d;--ch-pos: #8c8c8c;--font-base: "Be Vietnam Pro", "Noto Sans", -apple-system, sans-serif;--fs-xs: 12px;--fs-sm: 13px;--fs-md: 14px;--fs-lg: 16px;--fs-xl: 20px;--fs-2xl: 24px;--fs-3xl: 30px;--fw-regular: 400;--fw-medium: 500;--fw-semibold: 600;--fw-bold: 700;--lh-tight: 1.3;--lh-base: 1.5715;--sp-1: 4px;--sp-2: 8px;--sp-3: 12px;--sp-4: 16px;--sp-5: 20px;--sp-6: 24px;--sp-8: 32px;--r-xs: 4px;--r-sm: 6px;--r-md: 8px;--r-pill: 999px;--shadow-card: 0 1px 2px rgba(0,0,0,.03), 0 1px 6px -1px rgba(0,0,0,.02);--shadow-hover: 0 1px 2px rgba(0,0,0,.04), 0 4px 12px rgba(0,0,0,.06);--shadow-pop: 0 6px 16px rgba(0,0,0,.08), 0 3px 6px -4px rgba(0,0,0,.12);--ease: cubic-bezier(.4,0,.2,1);--dur-fast: .1s;--dur-base: .16s;--sidebar-bg: #ffd902;--sidebar-idle-text: rgba(43,38,32,.66);--sidebar-active-text: #1a1500;--sidebar-active-bg: rgba(43,38,32,.12);--sidebar-hover-bg: rgba(43,38,32,.06);--sidebar-width: 200px;--header-height: 56px;--color-primary: var(--brand-primary);--color-primary-hover: var(--brand-primary-hover);--color-primary-text: var(--brand-on-primary);--color-sidebar-bg: var(--sidebar-bg);--color-page-bg: var(--bg-page);--card-radius: var(--r-md);--font: var(--font-base);--topnav-height: 48px;--conv-sidebar-width: 52px;--conv-list-width: 399px;--right-panel-width: 414px}*{box-sizing:border-box;margin:0;padding:0}body{font-family:var(--font-base);background:var(--color-page-bg);color:var(--text-primary);font-size:13px;line-height:1.5}.crm-layout{display:flex;flex-direction:column;height:100vh;overflow:hidden}.crm-topnav{height:var(--topnav-height);background:#fff;border-bottom:1px solid var(--border-split);display:flex;align-items:center;padding:0 16px;gap:0;flex-shrink:0;z-index:100}.crm-topnav-logo{font-weight:700;font-size:15px;color:var(--text-primary);padding-right:24px;white-space:nowrap}.crm-topnav-nav{display:flex;align-items:stretch;flex:1;height:100%}.crm-topnav-item{display:flex;align-items:center;padding:0 16px;height:100%;text-decoration:none;color:#595959;font-size:14px;font-weight:500;border-bottom:2px solid transparent;transition:color .15s,border-color .15s;white-space:nowrap}.crm-topnav-item:hover{color:var(--text-primary)}.crm-topnav-item.active{color:var(--text-primary);border-bottom-color:var(--color-primary)}.crm-topnav-actions{display:flex;align-items:center;gap:8px;margin-left:auto}.topnav-icon-btn{background:none;border:none;cursor:pointer;padding:6px;border-radius:6px;color:#595959;font-size:16px;display:flex;align-items:center}.topnav-icon-btn:hover{background:#f5f5f5}.topnav-user{cursor:pointer;display:flex;align-items:center;padding:4px;border-radius:50%}.topnav-user:hover{background:#f5f5f5}.crm-body{flex:1;overflow:hidden;display:flex}.crm-body>*{flex:1 1 auto;min-width:0;width:100%}.conv-layout{display:flex;width:100%;height:100%;overflow:hidden}.conv-sidebar{width:var(--conv-sidebar-width);min-width:var(--conv-sidebar-width);background:var(--sidebar-bg);display:flex;flex-direction:column;align-items:center;padding:8px 0;gap:2px;overflow-y:auto}.conv-sidebar-item{width:36px;height:36px;display:flex;align-items:center;justify-content:center;border-radius:6px;cursor:pointer;color:var(--sidebar-idle-text);font-size:16px;transition:background .15s,color .15s;position:relative}.conv-sidebar-item:hover{background:var(--sidebar-hover-bg);color:var(--sidebar-active-text)}.conv-sidebar-item.active{background:var(--sidebar-active-bg);color:var(--sidebar-active-text);font-weight:var(--fw-semibold)}.conv-list{width:var(--conv-list-width);min-width:var(--conv-list-width);border-right:1px solid var(--border-default);display:flex;flex-direction:column;background:var(--bg-page);overflow:hidden}.conv-list-header{padding:10px 12px 6px;border-bottom:1px solid var(--border-split);flex-shrink:0}.conv-list-search{display:flex;align-items:center;gap:6px}.conv-tag-filters{display:flex;gap:4px;padding:6px 12px;border-bottom:1px solid var(--border-split);flex-wrap:wrap;flex-shrink:0}.conv-tag-dot{width:18px;height:18px;border-radius:50%;cursor:pointer;border:2px solid transparent;transition:transform .1s}.conv-tag-dot:hover{transform:scale(1.2)}.conv-list-items{flex:1;overflow-y:auto}.chat-messages-scroll{overscroll-behavior-y:contain;-webkit-overflow-scrolling:touch;touch-action:pan-y}.conv-item{padding:10px 12px;cursor:pointer;border-bottom:1px solid var(--border-split);display:flex;gap:10px;align-items:flex-start;transition:background .1s}.conv-item:hover{background:var(--bg-hover)}.conv-item.active{background:#ffd90214;border-left:3px solid var(--color-primary)}.conv-avatar{width:38px;height:38px;min-width:38px;border-radius:50%;background:var(--color-primary);display:flex;align-items:center;justify-content:center;font-weight:700;font-size:14px;color:var(--text-primary)}.conv-item-body{flex:1;min-width:0}.conv-item-row1{display:flex;justify-content:space-between;align-items:center}.conv-item-name{font-weight:600;font-size:13px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;max-width:200px}.conv-item-time{font-size:11px;color:#999;white-space:nowrap}.conv-item-row2{display:flex;justify-content:space-between;align-items:center;margin-top:2px}.conv-item-preview{font-size:12px;color:#666;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;max-width:260px}.conv-item-meta{display:flex;align-items:center;gap:4px}.unread-badge{background:#ff4d4f;color:#fff;border-radius:10px;padding:0 5px;font-size:11px;min-width:18px;text-align:center}.platform-dot{width:8px;height:8px;border-radius:50%}.chat-panel{flex:1;display:flex;flex-direction:column;overflow:hidden;background:var(--bg-page);min-width:0}.chat-header{height:52px;min-height:52px;border-bottom:1px solid var(--border-split);display:flex;align-items:center;padding:0 16px;gap:10px;flex-shrink:0}.chat-header-name{font-weight:600;font-size:14px;flex:1}.chat-header-actions{display:flex;gap:4px}.chat-header-btn{background:none;border:none;cursor:pointer;padding:6px;border-radius:6px;color:#595959;font-size:16px}.chat-header-btn:hover{background:#f5f5f5}.staff-assign-dropdown{position:relative;display:inline-flex;align-items:center}.staff-assign-trigger{display:flex;align-items:center;gap:5px;padding:4px 8px;border:1px solid #e8e8e8;border-radius:16px;cursor:pointer;font-size:12px;color:#595959;background:#fff;transition:border-color .15s,background .15s;white-space:nowrap}.staff-assign-trigger:hover{border-color:var(--color-primary);background:#ffd9020a}.staff-assign-avatar{width:20px;height:20px;border-radius:50%;background:var(--color-primary);color:var(--text-primary);font-size:10px;font-weight:700;display:flex;align-items:center;justify-content:center}.staff-assign-menu{position:absolute;top:calc(100% + 6px);right:0;background:#fff;border:1px solid #e8e8e8;border-radius:8px;box-shadow:0 4px 16px #0000001f;min-width:200px;z-index:500;overflow:hidden}.staff-assign-search{padding:8px 10px;border-bottom:1px solid #f0f0f0}.staff-assign-search input{width:100%;border:1px solid #e8e8e8;border-radius:6px;padding:5px 8px;font-size:12px;outline:none}.staff-assign-list{max-height:220px;overflow-y:auto}.staff-assign-option{display:flex;align-items:center;gap:8px;padding:8px 12px;cursor:pointer;font-size:13px;transition:background .1s}.staff-assign-option:hover{background:#fafaf8}.staff-assign-option.selected{background:#ffd9021a;font-weight:600}.conv-tag-bar{display:flex;gap:6px;padding:6px 16px;border-bottom:1px solid #f5f5f5;flex-wrap:wrap;flex-shrink:0}.conv-tag-badge{padding:2px 8px;border-radius:12px;font-size:12px;cursor:pointer;color:#fff;opacity:.85}.conv-tag-badge:hover{opacity:1}.conv-tag-badge.active{opacity:1;font-weight:600}.chat-messages{flex:1;overflow-y:auto;padding:16px;display:flex;flex-direction:column;gap:8px}.msg-row{display:flex;align-items:flex-end;gap:8px}.msg-row.agent{flex-direction:row-reverse}.msg-bubble{max-width:60%;padding:8px 12px;border-radius:12px;font-size:13px;word-break:break-word;line-height:1.5}.msg-bubble.customer{background:#f0f0f0;border-bottom-left-radius:2px}.msg-bubble.agent{background:#d4f7dc;border-bottom-right-radius:2px}.msg-time{font-size:10px;color:#bbb;white-space:nowrap}.date-separator{display:flex;align-items:center;gap:10px;padding:8px 0;color:#999;font-size:11px}.date-separator:before,.date-separator:after{content:"";flex:1;height:1px;background:#e8e8e8}.date-separator span{white-space:nowrap;padding:2px 8px;background:#f5f5f5;border-radius:10px;font-size:11px;color:#999}.msg-typing{display:flex;align-items:flex-end;gap:8px}.msg-typing .msg-bubble{background:#f0f0f0;padding:10px 14px;display:flex;align-items:center;gap:4px;min-width:56px}.typing-dot{width:6px;height:6px;border-radius:50%;background:#aaa;animation:typing-bounce 1.2s infinite ease-in-out}.typing-dot:nth-child(1){animation-delay:0s}.typing-dot:nth-child(2){animation-delay:.2s}.typing-dot:nth-child(3){animation-delay:.4s}@keyframes typing-bounce{0%,60%,to{transform:translateY(0);opacity:.5}30%{transform:translateY(-5px);opacity:1}}.chat-quick-reply{position:relative;flex-shrink:0}.chat-quick-reply-panel{position:absolute;bottom:calc(100% + 4px);left:0;right:0;background:#fff;border:1px solid #e8e8e8;border-radius:8px;box-shadow:0 -4px 20px #0000001a;max-height:260px;overflow:hidden;display:flex;flex-direction:column;z-index:200}.chat-quick-reply-search{padding:8px 12px;border-bottom:1px solid #f0f0f0;flex-shrink:0}.chat-quick-reply-search input{width:100%;border:none;outline:none;font-size:13px;font-family:var(--font-base);background:transparent}.chat-quick-reply-list{overflow-y:auto;flex:1}.chat-quick-reply-item{padding:9px 14px;cursor:pointer;border-bottom:1px solid #f5f5f5;transition:background .1s}.chat-quick-reply-item:hover{background:#ffd90214}.chat-quick-reply-item:last-child{border-bottom:none}.chat-quick-reply-label{font-weight:600;font-size:12px;color:var(--text-primary);margin-bottom:2px}.chat-quick-reply-text{font-size:12px;color:#666;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.chat-reply-box{border-top:1px solid #f0f0f0;padding:10px 16px;background:#fff;flex-shrink:0}.chat-reply-label{font-size:11px;color:#999;margin-bottom:6px}.chat-reply-textarea{width:100%;border:none;outline:none;resize:none;font-size:13px;font-family:var(--font-base);min-height:60px;max-height:150px;overflow-y:auto;line-height:1.5}.chat-reply-actions{display:flex;justify-content:space-between;align-items:center;padding-top:8px}.chat-reply-left{display:flex;gap:4px}.chat-reply-btn{background:none;border:none;cursor:pointer;padding:5px 8px;border-radius:6px;color:#595959;font-size:16px;display:flex;align-items:center}.chat-reply-btn:hover{background:#f5f5f5}.tag-shortcut-panel{position:absolute;bottom:calc(100% + 8px);left:0;background:#fff;border:1px solid #e8e8e8;border-radius:10px;box-shadow:0 4px 20px #00000024;padding:10px;display:flex;gap:8px;z-index:300;min-width:280px}.tag-shortcut-btn{display:flex;flex-direction:column;align-items:center;gap:4px;padding:8px 6px;border:none;border-radius:8px;background:transparent;cursor:pointer;font-size:11px;color:#595959;transition:background .15s;flex:1;min-width:36px}.tag-shortcut-btn:hover{background:#f5f4f0}.tag-shortcut-btn.active{background:#ffd90226;color:var(--text-primary);font-weight:600}.tag-shortcut-dot{width:22px;height:22px;border-radius:50%;margin-bottom:2px}.conv-history-modal{position:fixed;top:0;right:0;bottom:0;left:0;z-index:1000;display:flex;align-items:center;justify-content:center}.conv-history-overlay{position:absolute;top:0;right:0;bottom:0;left:0;background:#00000073}.conv-history-box{position:relative;background:#fff;border-radius:12px;width:700px;max-width:90vw;max-height:80vh;display:flex;flex-direction:column;box-shadow:0 8px 40px #0000002e}.conv-history-header{display:flex;align-items:center;justify-content:space-between;padding:16px 20px;border-bottom:1px solid #f0f0f0;flex-shrink:0}.conv-history-header h3{font-size:15px;font-weight:700;color:var(--text-primary)}.conv-history-close{background:none;border:none;cursor:pointer;font-size:18px;color:#999;padding:4px;border-radius:4px}.conv-history-close:hover{color:#1a1a1a;background:#f5f5f5}.conv-history-list{flex:1;overflow-y:auto;padding:12px 20px;display:flex;flex-direction:column;gap:10px}.conv-history-item{border:1px solid #e8e8e8;border-radius:8px;padding:12px 14px;cursor:pointer;transition:border-color .15s,background .15s}.conv-history-item:hover{border-color:var(--color-primary);background:#ffd9020a}.conv-history-item-header{display:flex;align-items:center;justify-content:space-between;margin-bottom:6px}.conv-history-item-date{font-size:11px;color:#999}.conv-history-item-platform{font-size:11px;padding:1px 7px;border-radius:10px;background:#f0f0f0;color:#595959}.conv-history-item-preview{font-size:12px;color:#666;line-height:1.5}.conv-history-item-count{font-size:11px;color:#bbb;margin-top:4px}.right-panel{width:var(--right-panel-width);min-width:var(--right-panel-width);border-left:1px solid #e8e8e8;display:flex;flex-direction:column;background:#fff;overflow:hidden;position:relative}.right-panel-tabs{flex-shrink:0;border-bottom:1px solid #f0f0f0}.right-panel-scroll{flex:1;overflow-y:auto}.right-panel--collapsed{width:40px;min-width:40px;align-items:center;padding-top:8px}.right-panel-collapse-btn,.right-panel-expand-btn{display:flex;align-items:center;justify-content:center;width:28px;height:28px;border:none;background:transparent;color:#8c8c8c;cursor:pointer;border-radius:6px;font-size:15px;transition:background .15s,color .15s}.right-panel-collapse-btn:hover,.right-panel-expand-btn:hover{background:#f0f0f0;color:#1890ff}.right-panel-collapse-btn{margin-right:4px}.resize-handler{position:absolute;left:0;top:0;bottom:0;width:4px;cursor:col-resize;background:transparent;transition:background .15s;z-index:10}.resize-handler:hover{background:#ffd90266}.resize-handler:active{background:var(--color-primary)}.section-header{display:flex;align-items:center;justify-content:space-between;padding:10px 14px 6px}.section-header-title{font-size:11px;font-weight:700;text-transform:uppercase;letter-spacing:.06em;color:#999}.section-header-action{background:none;border:none;cursor:pointer;font-size:12px;color:#ffd902;padding:2px 6px;border-radius:4px;transition:background .1s}.section-header-action:hover{background:#ffd9021f}.right-panel-section{padding:12px 14px;border-bottom:1px solid #f0f0f0}.right-panel-section-header{display:flex;align-items:center;margin-bottom:10px}.right-panel-section-title{font-size:11px;font-weight:700;text-transform:uppercase;letter-spacing:.06em;color:#8c8c8c}.notes-list{display:flex;flex-direction:column;gap:8px;max-height:260px;overflow-y:auto;margin-bottom:10px}.notes-empty{display:flex;flex-direction:column;align-items:center;justify-content:center;gap:8px;padding:22px 0;color:#bfbfbf}.notes-empty-text{font-size:12px}.note-item{display:flex;gap:9px;align-items:flex-start;background:#fffdf2;border:1px solid #fdeeb8;border-radius:8px;padding:9px 11px;transition:box-shadow .15s,border-color .15s}.note-item:hover{border-color:#fbdc6a;box-shadow:0 1px 4px #fac81e2e}.note-body{flex:1;min-width:0;display:flex;flex-direction:column;gap:2px}.note-sender{font-size:12px;font-weight:600;color:#3d3000;line-height:1.3}.note-content{font-size:13px;line-height:1.5;color:#4a4a4a;word-break:break-word;white-space:pre-wrap}.note-time{font-size:11px;color:#b0b0b0;margin-top:1px}.note-input-area{display:flex;align-items:flex-end;gap:6px;border:1px solid #e8e8e8;border-radius:8px;padding:6px 8px;transition:border-color .15s,box-shadow .15s}.note-input-area:focus-within{border-color:var(--color-primary);box-shadow:0 0 0 2px #ffd9022e}.note-textarea{flex:1;border:none;outline:none;resize:none;font-size:13px;font-family:var(--font-base);line-height:1.5;color:#333;background:transparent;padding:2px;max-height:96px}.note-textarea::placeholder{color:#bfbfbf}.note-img-btn{background:none;border:none;cursor:pointer;color:#bfbfbf;font-size:16px;padding:4px;border-radius:6px;display:flex;align-items:center;transition:background .12s,color .12s}.note-img-btn:not(:disabled):hover{background:#f5f5f5;color:#666}.note-img-btn:disabled{cursor:not-allowed;opacity:.5}.order-history-section{padding:0 12px 16px}.order-card{border:1px solid #e8e8e8;border-radius:8px;padding:10px 12px;margin-bottom:8px;cursor:pointer;transition:border-color .15s,box-shadow .15s;background:#fff}.order-card:hover{border-color:var(--color-primary);box-shadow:0 2px 8px #ffd90226}.order-card-header{display:flex;align-items:center;justify-content:space-between;margin-bottom:6px}.order-card-id{font-size:12px;font-weight:700;color:var(--text-primary)}.order-card-status{font-size:11px;padding:2px 8px;border-radius:10px;font-weight:600}.order-card-status.pending{background:#fff7e6;color:#d46b08}.order-card-status.confirmed{background:#f6ffed;color:#389e0d}.order-card-status.shipping{background:#e6f7ff;color:#0958d9}.order-card-status.done{background:#f6ffed;color:#52c41a}.order-card-status.cancelled{background:#fff1f0;color:#ff4d4f}.order-card-items{font-size:12px;color:#666;margin-bottom:6px;line-height:1.5}.order-card-footer{display:flex;align-items:center;justify-content:space-between}.order-card-total{font-size:13px;font-weight:700;color:var(--text-primary)}.order-card-date{font-size:11px;color:#bbb}.order-form-overlay{position:fixed;top:0;right:0;bottom:0;left:0;background:#00000080;z-index:900;display:flex;align-items:flex-start;justify-content:center;padding:20px;overflow-y:auto}.order-form{background:#fff;border-radius:12px;width:740px;max-width:96vw;box-shadow:0 8px 40px #0000002e;display:flex;flex-direction:column;max-height:90vh;overflow:hidden}.order-form-header{display:flex;align-items:center;justify-content:space-between;padding:16px 20px;border-bottom:1px solid #f0f0f0;flex-shrink:0}.order-form-header h2{font-size:16px;font-weight:700;color:var(--text-primary)}.order-form-close{background:none;border:none;cursor:pointer;font-size:20px;color:#999;padding:4px;border-radius:4px}.order-form-close:hover{color:#1a1a1a;background:#f5f5f5}.order-form-body{flex:1;overflow-y:auto;padding:16px 20px;display:flex;flex-direction:column;gap:16px}.order-form-section{border:1px solid #e8e8e8;border-radius:8px;overflow:hidden}.order-form-section-title{background:#fafaf8;padding:10px 14px;font-size:12px;font-weight:700;text-transform:uppercase;letter-spacing:.05em;color:#595959;border-bottom:1px solid #e8e8e8}.order-form-section-body{padding:14px}.form-row{display:flex;gap:12px;margin-bottom:12px}.form-row:last-child{margin-bottom:0}.form-field{display:flex;flex-direction:column;gap:4px;flex:1}.form-label{font-size:12px;color:#666;font-weight:500}.form-input,.form-select,.form-textarea{border:1px solid #e8e8e8;border-radius:6px;padding:7px 10px;font-size:13px;font-family:var(--font-base);outline:none;transition:border-color .15s;background:#fff;color:#1a1a1a;width:100%}.form-input:focus,.form-select:focus,.form-textarea:focus{border-color:var(--color-primary);box-shadow:0 0 0 2px #ffd90226}.form-textarea{resize:vertical;min-height:64px;line-height:1.5}.address-cascade{display:flex;gap:8px;align-items:flex-start}.address-cascade .form-field{flex:1}.address-cascade select{border:1px solid #e8e8e8;border-radius:6px;padding:7px 10px;font-size:12px;font-family:var(--font-base);outline:none;background:#fff;color:#1a1a1a;width:100%;cursor:pointer;transition:border-color .15s}.address-cascade select:focus{border-color:var(--color-primary)}.address-cascade select:disabled{background:#f5f5f5;color:#bbb;cursor:not-allowed}.product-search-input{width:100%;border:1px solid #e8e8e8;border-radius:6px;padding:7px 10px;font-size:13px;font-family:var(--font-base);outline:none;transition:border-color .15s}.product-search-input:focus{border-color:var(--color-primary)}.product-search-results{position:absolute;top:calc(100% + 4px);left:0;right:0;background:#fff;border:1px solid #e8e8e8;border-radius:8px;box-shadow:0 4px 20px #0000001f;max-height:280px;overflow-y:auto;z-index:600}.product-search-item{display:flex;align-items:center;gap:10px;padding:9px 12px;cursor:pointer;transition:background .1s;border-bottom:1px solid 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#ffd591}.pill-delivered{color:var(--status-delivered);background:var(--success-bg);border:1px solid var(--success-border)}.pill-cancelled{color:var(--status-cancelled);background:var(--error-bg);border:1px solid var(--error-border)}.pill-returned{color:var(--status-returned);background:#f9f0ff;border:1px solid #d3adf7}.metric-tile{min-width:150px;padding:var(--sp-3) var(--sp-4);border-right:1px solid var(--border-split);transition:background var(--dur-fast) var(--ease)}.metric-tile:hover{background:var(--bg-hover)}.metric-tile__label{font-size:var(--fs-xs);color:var(--text-tertiary)}.metric-tile__value{font-size:var(--fs-lg);font-weight:var(--fw-bold);color:var(--text-primary)}.crm-table-header{background:var(--bg-surface-alt);font-size:var(--fs-sm);font-weight:var(--fw-semibold);color:var(--text-secondary)}.crm-table-row{border-bottom:1px solid var(--border-split);font-size:var(--fs-sm);transition:background var(--dur-fast) 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var(--border-split);border-radius:var(--r-md);padding:var(--sp-5);box-shadow:var(--shadow-card)}.setting-section-title{font-weight:var(--fw-semibold);font-size:var(--fs-md);margin-bottom:var(--sp-3);color:var(--text-primary)}.ant-card{background:var(--bg-surface)!important;border-color:var(--border-split)!important;border-radius:var(--r-md)!important}.ant-card-head{border-color:var(--border-split)!important}.ant-table-thead>tr>th{background:var(--bg-surface-alt)!important;color:var(--text-secondary)!important;font-weight:var(--fw-semibold)!important;border-bottom-color:var(--border-default)!important}.ant-table-tbody>tr:hover>td{background:var(--bg-hover)!important}.ant-table-tbody>tr>td{border-bottom-color:var(--border-split)!important}.ant-btn-primary{background:var(--brand-primary)!important;border-color:var(--brand-primary)!important;color:var(--brand-on-primary)!important;font-weight:var(--fw-semibold)!important}.ant-btn-primary:hover{background:var(--brand-primary-hover)!important;border-color:var(--brand-primary-hover)!important;transform:translateY(-1px)}.ant-tabs-tab-active 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a{color:var(--brand-on-primary)!important}.ant-menu-item-selected{background:var(--brand-primary-soft)!important;color:var(--text-primary)!important}.ant-menu-item-selected:after{border-color:var(--brand-primary)!important}.ant-badge-count{background:var(--error)!important}.ant-tag{border-radius:var(--r-xs)!important}.ant-modal-content{border-radius:var(--r-md)!important}.ant-dropdown-menu,.ant-popover-inner{border-radius:var(--r-sm)!important;box-shadow:var(--shadow-pop)!important}.stat-table-wrap .ant-table-thead>tr>th{background:var(--bg-surface-alt)!important;color:var(--text-primary);font-weight:600;border-bottom:1px solid var(--border-default)!important}.stat-table-wrap .ant-table-tbody>tr:hover>td{background:var(--bg-hover)!important}.stat-table-wrap .ant-table{background:var(--bg-surface)}@media (max-width: 767px) and (pointer: coarse){html,body,#root{width:100%;height:100%;overflow:hidden;overscroll-behavior:none}.crm-layout,.crm-body,.conv-layout,.conv-layout--mobile{height:100%;min-height:0;overflow:hidden;overscroll-behavior:none}.conv-layout--mobile>div{min-height:0}.chat-messages-scroll{min-height:0;overflow-y:auto;overscroll-behavior-y:contain;-webkit-overflow-scrolling:touch;touch-action:pan-y}.crm-topnav{padding:0 10px}.crm-topnav-logo img{height:26px}.conv-layout{flex-direction:column}.conv-list{min-width:unset;width:100%;flex:1}.chat-panel{min-width:unset;flex:1;width:100%}.right-panel{display:none}.ant-drawer-body .right-panel{display:flex!important;flex-direction:column;height:100%;width:100%!important;min-width:unset!important}.ant-drawer-body .right-panel .right-panel--collapsed,.ant-drawer-body .right-panel .right-panel-collapse-btn{display:none!important}.right-panel-tabs .ant-tabs-nav{overflow-x:auto}.order-form-modal .ant-modal{max-width:100vw!important;margin:0!important;padding:0!important;top:0!important}.order-form-modal .ant-modal-content{border-radius:0!important;min-height:100vh}.ant-modal{max-width:100vw!important;margin:8px!important}.ant-modal-content{border-radius:8px!important}.ant-drawer-content-wrapper{width:100vw!important}.ant-tabs-nav-wrap{overflow-x:auto!important}.ant-tabs-nav-list{flex-wrap:nowrap!important}.ant-modal .ant-col{max-width:100%!important;flex:0 0 100%!important}.statistic-layout--mobile{flex-direction:column!important}.statistic-mobile-header{padding:8px 12px;border-bottom:1px solid var(--border-split);background:#fff;flex-shrink:0}.statistic-mobile-menu-btn{background:none;border:1px solid var(--border-default);border-radius:6px;padding:6px 12px;font-size:14px;font-weight:500;color:var(--text-primary);cursor:pointer;display:flex;align-items:center;gap:8px;width:100%}.statistic-content--mobile{padding:16px;overflow-y:auto;flex:1}.setting-layout--mobile{flex-direction:column!important}.setting-mobile-header{padding:8px 12px;border-bottom:1px solid var(--border-split);background:#fff;flex-shrink:0}.setting-mobile-menu-btn{background:none;border:1px solid var(--border-default);border-radius:6px;padding:6px 12px;font-size:14px;font-weight:500;color:var(--text-primary);cursor:pointer;display:flex;align-items:center;gap:8px;width:100%}.setting-content--mobile{padding:12px;overflow-y:auto;flex:1}.setting-grid{grid-template-columns:1fr!important}.recharts-responsive-container{min-width:0!important}.ant-space-item .ant-select,.ant-space-item .ant-picker-range{width:100%!important}.ant-btn{min-height:36px}.conv-sidebar-item{min-width:40px;min-height:40px}.ant-popover{max-width:calc(100vw - 16px)}}:root{--tbs-accent: #ffd902;--tbs-shadow-sm: 0 1px 2px rgba(43, 38, 32, .06), 0 1px 3px rgba(43, 38, 32, .08);--tbs-shadow-md: 0 2px 8px rgba(43, 38, 32, .08), 0 4px 16px rgba(43, 38, 32, .06);--tbs-shadow-lg: 0 6px 24px rgba(43, 38, 32, .12);--tbs-ease: cubic-bezier(.4, 0, .2, 1)}.wf-pill{--wf: #8c8c8c;display:inline-flex;align-items:center;gap:5px;height:26px;padding:0 10px;font-size:12px;font-weight:600;line-height:1;color:var(--wf);background:color-mix(in srgb,var(--wf) 10%,#fff);border:1px solid color-mix(in srgb,var(--wf) 28%,#fff);border-radius:999px;cursor:pointer;transition:all .18s var(--tbs-ease);white-space:nowrap}.wf-pill:hover{background:color-mix(in srgb,var(--wf) 16%,#fff);border-color:color-mix(in srgb,var(--wf) 45%,#fff);box-shadow:0 2px 8px color-mix(in srgb,var(--wf) 22%,transparent);transform:translateY(-1px)}.wf-pill:active{transform:translateY(0)}.wf-pill .anticon{font-size:12px}.ant-btn-primary,.btn-primary,.chat-reply-btn{background-image:linear-gradient(180deg,#ffffff38,#fff0)!important;box-shadow:var(--tbs-shadow-sm);transition:transform .15s var(--tbs-ease),box-shadow .15s var(--tbs-ease),filter .15s var(--tbs-ease)!important}.ant-btn-primary:hover,.btn-primary:hover,.chat-reply-btn:hover{box-shadow:var(--tbs-shadow-md);transform:translateY(-1px);filter:brightness(1.03)}.ant-btn-primary:active,.btn-primary:active,.chat-reply-btn:active{transform:translateY(0);box-shadow:var(--tbs-shadow-sm)}.ant-btn{transition:all .15s var(--tbs-ease)!important}.ant-btn:not(.ant-btn-circle){border-radius:8px}.ant-card{border-radius:14px;box-shadow:var(--tbs-shadow-sm);transition:box-shadow .2s var(--tbs-ease),transform .2s var(--tbs-ease)}.ant-card.ant-card-hoverable:hover{box-shadow:var(--tbs-shadow-md);transform:translateY(-2px)}.conv-item,.conv-sidebar-item{transition:background .16s var(--tbs-ease),box-shadow .16s var(--tbs-ease)!important;border-radius:10px}.conv-item:hover{box-shadow:inset 3px 0 color-mix(in srgb,var(--tbs-accent) 70%,transparent)}.conv-item.active,.conv-item[aria-selected=true]{background:linear-gradient(90deg,color-mix(in srgb,var(--tbs-accent) 16%,#fff),#fff)!important;box-shadow:inset 3px 0 0 var(--tbs-accent)}.msg-bubble{box-shadow:0 1px 2px #2b262014;transition:box-shadow .15s var(--tbs-ease)}.msg-row:hover .msg-bubble{box-shadow:0 2px 6px #2b26201f}.ant-avatar{box-shadow:0 0 0 2px #ffffffe6,var(--tbs-shadow-sm)}.unread-badge,.ant-badge-count{box-shadow:0 2px 6px #f5222d59}.chat-messages,.right-panel-scroll,.conv-list,.ant-dropdown-menu,.chat-quick-reply-list{scrollbar-width:thin;scrollbar-color:rgba(43,38,32,.22) transparent}.chat-messages::-webkit-scrollbar,.right-panel-scroll::-webkit-scrollbar,.conv-list::-webkit-scrollbar{width:8px;height:8px}.chat-messages::-webkit-scrollbar-thumb,.right-panel-scroll::-webkit-scrollbar-thumb,.conv-list::-webkit-scrollbar-thumb{background:#2b262033;border-radius:999px;border:2px solid transparent;background-clip:content-box}.chat-messages::-webkit-scrollbar-thumb:hover,.right-panel-scroll::-webkit-scrollbar-thumb:hover,.conv-list::-webkit-scrollbar-thumb:hover{background:#2b262059;background-clip:content-box}.ant-dropdown-menu,.ant-popover-inner{border-radius:12px!important;box-shadow:var(--tbs-shadow-lg)!important}.ant-tag{border-radius:999px;box-shadow:var(--tbs-shadow-sm)}.ant-input,.ant-input-affix-wrapper,.ant-select-selector{border-radius:10px!important;transition:box-shadow .15s var(--tbs-ease),border-color .15s var(--tbs-ease)!important}.ant-input:focus,.ant-input-affix-wrapper-focused,.ant-select-focused .ant-select-selector{box-shadow:0 0 0 3px color-mix(in srgb,var(--tbs-accent) 30%,transparent)!important}